kobra88 Privacy Policy

This page describes what we collect when you use kobra88 and how we keep that data protected. We handle your information in line with applicable data-protection laws across the jurisdictions we serve. When you deposit via DANA, e-wallet, or mobile banking, when you verify your identity for account opening, or when you contact our support team, you share personal details with us. We store that data securely and use it only for the purposes we set out below.

Our commitment is straightforward: we collect only what we need to run the platform, settle your wagers, process your withdrawals, and protect your account from fraud. We do not sell your data to third parties. We do not use your information for marketing purposes unless you ask us to. You always have the right to know what we hold, request changes, or ask us to delete your data where the law allows.

Data we collect and why

We collect your email address, phone number, full name, and date of birth when you open your kobra88 account. These are essential for account creation, identity verification, and account recovery. We also collect your postal address and national identity number (KTP or equivalent) as part of our Know Your Customer (KYC) process. This happens once during account setup and helps us comply with anti-money-laundering regulations that apply to gaming operators in supported jurisdictions.

When you deposit funds, we collect payment information such as the payment method you selected (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the transaction amount. We do not store your full card or wallet credentials; our payment processors handle those securely. We record the transaction for accounting, settlement, and fraud-prevention purposes.

We collect technical data automatically: your IP address, device type, browser type, and the pages you visit on kobra88. We use cookies and similar tracking technology to remember your login state, preferences, and betting history. This helps us provide a faster experience and detect unusual account activity.

If you contact our support team—whether via live chat, email, or in-app messaging—we keep a record of your conversation. This allows us to resolve your issue, review disputes, and improve our service.

Third parties who can access your data

How long we keep your data

We keep your account data for as long as your account is active and for a period of seven years after you close it. This meets regulatory requirements for financial record-keeping in the jurisdictions where we operate, including around Liga 1 betting, Piala AFF tournaments, and other covered events. Transaction records and dispute logs are kept for the same seven-year window.

Your rights and contact

You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information, delete data where we no longer need it, or restrict how we use it. If we reject your request, we will explain why. To exercise these rights, contact our support team via the in-app help centre or email our privacy team at the address listed below.

We use cookies to track your session and store your login state. Essential cookies are necessary for the platform to function; optional cookies help us understand how you use kobra88 and improve the experience. You can disable optional cookies in your browser settings, though this may affect performance.

If you have questions about this policy or how we handle your data, reach out to us. Our support team is available to assist users across all supported regions, from Jakarta to Surabaya and beyond, during local business hours.

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